Aerie Travel Studio Independent travel advisor affiliated with Fora Travel, Inc. Effective October 18, 2026
This Agreement explains how Aerie Travel Studio works with you, and where our responsibilities end and those of the airlines, hotels, cruise lines, tour operators, and other suppliers begin. By using Aerie Travel Studio and its associated websites, asking us to plan or book travel, paying us a fee, or making a booking through us, you agree to it. If you don’t agree, please don’t use our services or website.
1. Who we are and our role. Aerie Travel Studio (“Aerie,” “we,” “us”) is operated by Montse Aguilar, an independent travel advisor affiliated with Fora Travel, Inc. (“Fora”), a host agency and technology platform. Fora is not a party to this Agreement. We are a travel advisor and booking intermediary. At your request, we research, recommend, arrange, and book travel from independent suppliers. We do not own, operate, or control any airline, cruise line, hotel, tour operator, transportation company, insurer, or other supplier, and we are not the provider of any travel service you purchase.
2. Using our services. You confirm that you are at least 18; that you have authority to enter this Agreement and to book for every traveler in your reservation; that you have shared these terms with each traveler; and that the information you give us is accurate and complete. Please tell us promptly if anything changes. If you and we sign a separate planning agreement or invoice, it controls on the matters it covers, such as fees.
3. Our services. Depending on your needs, we may provide itinerary design; hotel, cruise, tour, transfer, airfare, package, and excursion bookings; restaurant and special-occasion arrangements; destination advice; and pre-departure support. The scope for your trip is what we agree in writing, including by email or proposal.
4. How we are compensated. Suppliers and partners, through Fora, generally pay us commissions, and sometimes incentives or other compensation, when you book through us. That compensation is built into the price you pay rather than billed to you as a separate charge. Some suppliers pay us more than others, and we may have preferred-supplier relationships. We recommend based on your needs. Some services, such as custom or complex itineraries, may carry a planning or service fee. We will tell you the amount and what it covers, in writing, before you pay or we begin work. Fees for work already performed are non-refundable, including if you later cancel or never book. Any portion of a fee that covers work not yet performed will be refunded. Supplier refunds do not include our fees unless we say so in writing.
5. Your booking is with the supplier. When we book a hotel, cruise, flight, tour, or other travel service for you, your contract for that service is with the supplier (or its authorized distributor), not with Aerie. The supplier’s terms apply to your booking whether or not we reproduce them, including pricing, payment schedule, cancellation and refund rules, resort or facility fees, baggage, health and conduct requirements, and liability limits. By booking through us, you agree to those terms, and they apply to you just as they would if you had booked directly with the supplier. Supplier terms are lengthy and are published by the supplier, so we do not send them in full with every booking. Instead, your proposal or booking confirmation will identify the key terms we have received for that booking, such as cancellation and change deadlines, deposit and payment dates, and whether the rate is non-refundable. Please review them, and tell us before we confirm if a key term is not acceptable. You may ask us at any time for the supplier’s full terms, and we will help you obtain them. Our summaries are given in good faith from information the supplier provides; if a summary differs from the supplier’s actual terms, the supplier’s terms control for the supplier’s services. This does not limit our responsibility for our own errors under Sections 7 and 15.
6. Payments. Suppliers set payment deadlines. Missing one can mean cancellation, lost deposits, or higher prices. Travel payments are made directly to the supplier, or through a secure payment method the supplier or Fora provides. We do not hold your travel funds. Any planning or service fee we charge will be invoiced through a secure payment system we designate. By giving us or a supplier your card information, you authorize the charges described in your proposal, invoice, or booking confirmation, including travel payments, deposits, supplier-imposed charges, and any agreed fees. You may use only cards you are authorized to use. If you question a charge, please contact us so we can help resolve it with the supplier. This does not limit any right you have under law or your card agreement. Where the supplier offers it, we may recommend an automatic payment schedule to help you avoid missed deadlines.
7. What we will do, and what we cannot promise. We will use reasonable care and skill in researching, recommending, and booking; pass your requests and information to suppliers accurately; and promptly tell you about material changes or information we receive about your booking. Our recommendations reflect the information reasonably available to us at the time, together with your stated preferences and budget. They are professional opinions, not guarantees. We cannot promise any supplier’s quality or service, availability, weather, schedules, or that a request will be met. Requests such as room or cabin location, adjoining rooms, bed type, dietary or accessibility needs, celebrations, and early check-in or late checkout are passed along as requests and are guaranteed only when the supplier confirms them in writing.
8. Your responsibilities. Review every confirmation, invoice, and travel document as soon as you receive it. Traveler names must match passports, and dates, destinations, room or cabin categories, and flights must be correct. Tell us about any error immediately: supplier correction windows are often short, sometimes a day or less, and fixes get costlier with time. You are also responsible for paying on time, understanding supplier terms, arriving on time for transportation, and following local laws. Travel you arrange outside Aerie is not covered by our services.
9. Passports, visas, health, and safety. You are responsible for passports (many destinations require validity for six months beyond your travel dates), visas, vaccinations, and entry or transit rules, including any legal restrictions that may affect your eligibility to travel. Requirements change. Verify them with official sources, such as the U.S. Department of State (travel.state.gov) and the CDC, before booking and again before departure. We are glad to share what we know, but we do not give legal or medical advice and cannot guarantee that government requirements remain current. Travel carries inherent risk. Please review official travel advisories, make sure you are fit to travel, and decide whether a destination or activity is right for you.
10. Travel insurance. We strongly recommend insurance for every traveler, including coverage for trip cancellation and interruption, medical care and evacuation, baggage, delays, supplier insolvency, and, where offered, cancel-for-any-reason. Insurance is not included unless you purchase it. We are not an insurer and cannot guarantee coverage; the insurer decides any claim under its policy. If you decline coverage, you bear the financial risk of losses that insurance might have covered.
11. Changes, cancellations, and refunds. Supplier rules govern changes, cancellations, and refunds, and suppliers may keep deposits or the full price. Please send requests to us in writing, ideally at least 48 hours before the supplier’s deadline. We will help submit them but cannot guarantee approval. Costs that result from changes you request, such as supplier fees, fare differences, and rebooking charges, are yours. Where the law entitles you to a refund, for example when an airline cancels a flight, we will honor that entitlement and help you obtain it. Refunds of our own fees are covered in Section 4.
12. Pricing. Prices are in U.S. dollars unless stated otherwise. Travel prices change, and a price is not guaranteed until the supplier confirms the booking and any required deposit is paid. Supplier repricing, taxes, government fees, currency movements, fuel charges, and availability can change a price before confirmation. If we notice an obvious pricing error before a booking is confirmed, we may correct it and will tell you before proceeding.
13. Schedule changes and events beyond anyone’s control. Airlines, cruise lines, and other suppliers may change schedules, routes, ports, vessels, or operations, sometimes without notice. Please review schedules before departure and allow generous connection times. Events beyond reasonable control, including natural disasters, severe weather, pandemics, government action, war, terrorism, civil unrest, strikes, supplier insolvency, cyberattacks, and utility or transport failures, can disrupt travel. In those cases, refunds and credits are governed by supplier policies and any insurance you hold. We will make reasonable efforts to help you pursue available remedies but cannot guarantee an outcome.
14. When something goes wrong with a supplier. Suppliers are responsible for delivering the travel services they provide. If a service falls short of your expectations or the terms of your booking, we encourage you to contact the supplier directly for the quickest resolution. Examples include delayed or canceled flights, hotel accommodations that differ from their descriptions, late or missed transfers, canceled tours or excursions, rail, ferry, or rental car issues, unhonored dining reservations, and cruise itinerary changes. The supplier is generally responsible for determining whether a service can be changed, canceled, refunded, or compensated under your booking terms. Please retain all relevant booking confirmations, correspondence, receipts, and other supporting documentation. We are happy to assist when possible, including by contacting suppliers on your behalf, coordinating communications, and advocating for a resolution. However, we cannot guarantee an outcome. Some suppliers may require clients to contact them directly and may not address certain issues through travel advisors. In an emergency, contact local emergency services first. Unless otherwise agreed in writing, our support is available during our regular business hours.
15. Limits on our liability. Suppliers and other third parties are independent. To the fullest extent the law allows, Aerie is not responsible for their acts, omissions, negligence, service failures, delays, cancellations, schedule changes, insolvency, or refusal to honor reservations, or for events beyond our reasonable control. This does not excuse our own conduct. We remain responsible to you for our own errors, such as a booking mistake, failing to do something we agreed to do, or misstating something to you. To the extent the law allows, our total liability for our own errors on a booking is limited to the fees and commissions we received for that booking, and we are not liable for indirect or consequential losses, inconvenience, or disappointment arising from our errors. Nothing in this Agreement limits liability for fraud, gross negligence, or willful misconduct, or any liability that cannot be limited by law, and nothing waives rights you have under consumer protection or other laws that cannot be waived.
16. Website, content, and reviews. Website content, including text, photographs, itineraries, guides, and branding, belongs to Aerie or its licensors. You may use it for personal, non-commercial purposes. Please do not copy, resell, scrape, or reverse engineer it, or use our branding without written permission. Links to our homepage are welcome if they are accurate and do not imply endorsement. Our site may link to third-party sites that we do not control and are not responsible for. Website information is general and travel information changes, so we do not warrant that it is complete or current, and we may modify or suspend the site at any time. You are free to share honest reviews of your experience anywhere; nothing in this Agreement restricts that. If you voluntarily send us a review, photograph, or testimonial, you keep ownership and give us a non-exclusive, royalty-free license to use it in our marketing. We will not use your full name without your permission, and you may ask us in writing to stop future use.
17. Privacy and electronic communications. We collect and use the personal information needed to arrange your travel, which may include passport details, birth dates, and dietary or accessibility needs. We share it with suppliers, Fora, and service providers as needed to complete your booking, as described in our Privacy Policy, which also covers cookies. Fora may also access and use information stored on its platform to operate and improve its services, as described in its Privacy Policy. We send marketing emails or texts only with your consent, and you may opt out at any time. You agree that emails, texts, online forms, and portals satisfy any requirement that communications be in writing, and that your electronic acceptance of this Agreement has the same effect as a signature.
18. Resolving concerns. We kindly request that you contact us at hello@aerietravel.com. We will respond promptly and try in good faith to resolve the matter within 30 days. For supplier problems, you can contact the supplier directly. Nothing here limits your ability to contact suppliers, your card issuer, or government agencies. This Agreement is governed by Minnesota law, without limiting any consumer protections of your home state that apply by law. Any court action against Aerie will be brought in Dakota County, Minnesota, unless the law gives you the right to bring it elsewhere.
19. General. We may update this Agreement. The version in effect when a booking is confirmed governs that booking; updates apply to future bookings and website use. If any provision is found unenforceable, the rest remains in effect, and our failure to enforce a provision is not a waiver. This Agreement, together with any written planning agreement or invoice, our Privacy Policy, and the supplier terms described in Section 5, is our entire agreement on its subject. You may not assign it without our written consent. We may assign it to a successor to our business.
Contact: Aerie Travel Studio, operated by Montse Aguilar, independent travel advisor affiliated with Fora Travel · hello@aerietravel.com
Privacy Policy. Effective October 18, 2026
Aerie Travel Studio (“Aerie,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and share personal information when you visit aerietravel.com or use our travel planning and booking services.
1. Information we collect. We collect information you provide when you contact us, request travel planning, or make a booking. This may include your name, contact details, travel preferences, itineraries, loyalty program information, passport details, dates of birth, payment-related information, and special requests such as dietary or accessibility needs. We may also receive information about other travelers, including children, from the adult arranging their travel. Our website may collect basic technical information, such as your browser type, device information, IP address, and pages visited.
2. How we use your information. We use your information to plan and book travel, communicate with you, coordinate reservations, facilitate payments, respond to requests, maintain business records, protect our systems, and meet legal obligations. We use sensitive travel information only as reasonably necessary to arrange your travel and do not use it to target advertising.
3. How we share your information. We share information with travel suppliers, payment providers, and service providers when necessary to arrange your travel or operate our business. Aerie is affiliated with Fora Travel, Inc., our host travel agency, and uses its systems for travel advising and booking administration. Information handled through Fora's systems may also be subject to Fora's own privacy practices. Travel suppliers and other third parties have their own privacy policies. Because travel may involve international providers, your information may be processed in countries with different privacy protections. We do not sell personal information for monetary consideration.
4. Cookies and marketing. Our website may use cookies and similar technologies to support essential functions. We are not currently aware of intentionally using separate advertising or analytics tracking tools, but third-party website features or embedded content may collect technical information. We may promote Aerie through email, text messages, and social media. We obtain consent where required by law and honor applicable opt-out requests. You can unsubscribe from marketing emails, reply STOP to marketing texts where supported, or contact us at hello@aerietravel.com. We may still contact you about your inquiries, bookings, and travel arrangements.
5. Data security and retention. We use reasonable safeguards to protect your information, but no electronic system is completely secure. We retain information as reasonably necessary to provide our services, manage bookings, maintain required business records, comply with legal obligations, and resolve disputes. We then take reasonable steps to delete or de-identify information when it is no longer needed, subject to applicable requirements.
6. Your privacy choices. You may contact us to request access to, correction of, or deletion of personal information we maintain about you. We may need to verify your identity before responding. We may retain information when required by law or necessary to administer an existing booking. Your privacy rights may also depend on the laws that apply to you.
7. Children's information. We arrange family travel and may collect information about children when a parent or guardian provides it to make travel arrangements. We use this information only as reasonably necessary to arrange or administer travel and meet applicable requirements.
8. Third-party websites and changes. Our website and communications may link to third-party websites and booking platforms. We are not responsible for their privacy practices, and we encourage you to review their policies before providing information directly to them. We may update this policy as our services or practices change. Any revisions will be posted on our website with an updated effective date, along with any additional notice required by law.
9. Contact us. Aerie Travel Studio, operated by Montse Aguilar, independent travel advisor affiliated with Fora Travel, Inc. Email: hello@aerietravel.com, Website: https://aerietravel.com